Privacy Notice

Who we are

This Service is operated by Michelle A. Sims, a sole individual trading as "Michelle Sims Coaching". For the personal data we collect about you through this Service, Michelle A. Sims is the data controller.

What data we collect

• Account data: name, email address, login credentials.
• Communications: messages you send us, support requests, survey responses.
• Program activity: lessons completed, Round Table entries, notes you save.
• Technical data: IP address, device identifiers, browser type, basic usage telemetry.
• Marketing preferences: whether you've opted in to receive emails from us.

Payment card details are collected and processed by our payment provider, Stripe, and are never seen or stored by us.

Why we use it (and the legal basis)

• To create and maintain your account — performance of our contract with you.
• To deliver the program and your content — performance of our contract with you.
• To provide customer support — performance of our contract / legitimate interests.
• To keep the Service secure and prevent fraud — legitimate interests.
• To improve our content and Service — legitimate interests.
• To send marketing emails — your consent, which you may withdraw at any time.
• To comply with legal obligations — legal obligation.

Who we share data with

• Service providers / subprocessors — hosting, database, email delivery, and analytics tools that help us run the Service.
• Stripe, our payment provider, for processing payments, subscription management, and invoicing.
• Professional advisers — legal and accounting, where reasonably necessary.
• Authorities — where required by law or to protect our rights.

We do not sell your personal data.

International transfers

Some of our service providers may process data outside your country. Where data leaves the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

How long we keep data

We keep account and program data for as long as your account is active, and for a reasonable period afterwards to comply with legal, accounting, or reporting obligations. After that, we delete or anonymize it.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you;
• Have inaccurate data corrected;
• Request deletion of your data;
• Restrict or object to certain processing;
• Receive your data in a portable format;
• Withdraw consent at any time (for processing based on consent);
• Lodge a complaint with your local data protection authority.

We aim to respond to verified requests within one month. To exercise any of these rights, please contact us via the contact page.

Security

We use appropriate technical and organizational measures — including encryption in transit, access controls, and trusted infrastructure providers — to protect your data. No system is perfectly secure, but we take this seriously.

Cookies

We use a small number of essential cookies to keep you signed in and the Service running, and limited analytics to understand how the Service is used. You can manage cookie preferences in your browser settings.

Changes to this notice

We may update this Privacy Notice from time to time. Material changes will be communicated through the Service or by email.

Contact

For any privacy question or request, please reach us through the contact page.